SCALPERSCALPER / SUPPORT
Support
Answers to the questions we get most, and how to reach a person when they are not enough.
Write to us
We read every message and usually reply within two working days. Writing from the address you signed up with helps us find your account faster.
Notifications are not arriving
Check the app first: notifications must be enabled in Settings, at least one alert must be active, and the current time must fall outside your quiet hours.
Then check iOS or Android system settings, where notifications for ScalperScalper can be switched off independently of the app.
Remember the hourly limit you set: once it is reached, further alerts for that hour are dropped rather than delivered later, so you never get a flood of stale ones.
On the Free plan you have five notifications in total for the lifetime of the account, and only your oldest active alert sends them. When they are used up, notifications stop until you subscribe.
A product I wanted never appeared
We check more than 680 stores in 27 countries every five minutes, but coverage is partial and always will be. A shop we do not cover, or a listing that appears and sells out between two checks, will not reach you.
Availability and prices change faster than any alert can travel. Treat a notification as a reason to look, never as a guarantee that something is still in stock.
Buying, prices and stores
ScalperScalper does not sell, reserve or automatically buy anything. It shows you what it found and links to the retailer, where the purchase happens under that retailer’s own terms.
Prices come from the store page at the moment we read it and can be wrong or out of date by the time you open it. The retailer’s page is always the authority.
Subscription and billing
Scalper removes both Free limits: unlimited alerts and unlimited notifications. It is one subscription for the account, so buying it on any platform unlocks every other one.
To cancel: if you subscribed on iPhone or Android, use the subscription settings of your store account; if you subscribed on this website, use the link in your purchase confirmation email. Cancelling keeps your access until the end of the period already paid for.
If you paid and the app still shows Free, open the plan screen again after a minute: verification can lag slightly behind the payment. If it persists, write to us with the email address you used.
Account and data
You can change your password from the app or from the sign-in screen, using the recovery link.
You can delete your account yourself, from the app or from the web app: open Settings, scroll to Delete account and confirm. Everything attached to it goes with it, immediately and for good.
Deleting the account does not cancel an active subscription. Cancel that first where you bought it, otherwise the billing continues.
What we collect and why is described in the Privacy Policy.